FAQ & Contact
Shipment
How long does delivery take?
- DHL Germany: 2-4 business days
- DHL Express Germany: 1-2 business days
- DHL International Europe: 3-8 business days
- DHL International not Europe: 6- 12 business days
How much is the shipping?
- DHL Germany: €5.50 (purchases over €75: free)
- DHL Express Germany: €20.99
- DHL International EU: €12.90 (purchases over €120: free)
- DHL International Europe - not EU: €15.99 (purchases over €150: free)
- DHL International Asia/America/Africa: 30,99€
Attention: For some countries abroad, additional customs and import fees may apply.
Return
How do I register a return?
Send us an email to ramellashop.info@gmail.com with your details:
- First and Last Name
- Order number
- Item name for return
How long do I have to return my items?
Our customers can exercise their right of return within 14 days of receiving the goods. The period begins from the day on which the order is received by the customer. (Offer items excluded)
(See guidelines)
Who bears the costs for the return?
The buyer bears the costs of return shipping.
How long does it take to receive my refund?
The refund to the buyer will be made within 14 days of receipt and inspection of the return, provided it complies with the online store's policies.
Sold out items
Information about sold out items
As soon as certain items are back in stock, our customers will be informed immediately via our newsletter. We are committed to making popular products available again, but we cannot guarantee this.